**Return/refund policy** \ We offer a 2-day money-back guarantee for a subscription to the zPlex paid service package. Within 2 days from the date you paid for the Service, you have the right to request from zPlex a refund of the balance of your funds that you have not spent during this period of using the service. In this case, you must indicate in the request the reason for the refund. The period for consideration of the application is 2-10 days from the date of sending the request. **\ Your inquiry must contain**: \- A detailed description of the problem and the reason for requesting a return. **\ Return request procedure**: Each request is considered individually, on a first come, first served basis and takes time. The Returns Manager will provide you with information on the status of your request. After your return request is approved, the manager will inform you about it. The refund process itself can take up to several weeks, depending on the payment method, your bank and other reasons. **Refund procedure** Refunds are made in the same way as the purchase was made. We always return funds only by the method of payment by which we received funds from you. For example, if you paid for the Service with a VISA / MASTERCARD, the refund is made by canceling the transaction (refund) and, as a result, the refund can only be made to your VISA / MASTERCARD. Refund times depend on which payment method was used. When making a refund, a service fee or a bank / payment system commission for the refund may be withheld, which are deducted from the amount to be refunded.